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Preparing your Clients for Mediation

Mediation is a voluntary and confidential process in which a neutral third party, the mediator, helps the parties involved in a dispute to communicate, identify underlying issues, and work together to reach a mutually acceptable solution. Unlike a courtroom trial, mediation focuses on collaboration rather than adversarial proceedings. Preparing your clients for mediation can enhance their chances of achieving a favorable outcome and contribute to a smoother and more productive mediation session.

1. Educate Your Clients:

Begin by providing your clients with a comprehensive overview of the mediation process. Explain its benefits, such as control over the outcome, cost-effectiveness, and confidentiality. Discuss how mediation differs from litigation and arbitration. Address any concerns they might have and emphasize the importance of active participation and open communication.

2. Set Realistic Expectations:

Help your clients establish realistic expectations for the mediation process. While mediation can be successful in resolving many disputes, it's essential to acknowledge that not all disputes can be settled through mediation alone. Discuss potential outcomes, including the possibility of a partial settlement or the need for further negotiation post-mediation.

3. Gather Necessary Information:

Encourage your clients to compile all relevant information and documentation related to the dispute. This might include contracts, emails, records, and any other evidence that supports their claims or defenses. Having a well-organized and comprehensive collection of information will empower your clients during mediation discussions.

4. Define Interests and Goals:

Assist your clients in identifying their underlying interests and goals for the mediation. This goes beyond just determining a monetary settlement; it involves understanding the underlying needs and concerns driving their positions. This information will serve as a foundation for productive discussions during mediation.

5. Address Emotional Preparedness:

Mediation can be emotionally charged, especially if the dispute is personal or long-standing. Discuss potential emotional triggers with your clients and provide guidance on managing emotions during the mediation. Encourage them to remain calm, respectful, and open-minded throughout the process.

6. Review Possible Settlement Options:

Discuss potential settlement options with your clients, covering a range of possible outcomes. This will enable them to make informed decisions during mediation discussions. Encourage flexibility and creativity in finding solutions that meet their interests while also addressing the concerns of the other party.


Preparing your clients for mediation is a crucial step in achieving successful and mutually satisfactory outcomes. By educating them about the process, setting realistic expectations, gathering relevant information, defining interests and goals, practicing effective communication, addressing emotional readiness, and exploring potential settlement options, you empower your clients to actively engage in the mediation process. Remember, a well-prepared client not only contributes to their own success but also enhances the overall effectiveness of the mediation session.


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